Dear BTSE Users,
We want to inform you about an important update concerning trades executed during the extreme market volatility experienced last Friday.
Following a thorough internal review, we identified a pricing discrepancy affecting a limited number of trades on our platform. This issue stemmed from temporary data feed anomalies involving some of our external price sources, which led to inaccurate price displays and trade executions for a brief period.
To uphold our commitment to fair and transparent trading, BTSE will be voiding and reversing select trades affected by these irregular prices. This process means certain account balances will be altered to reflect their state before these trades occurred.
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Key points to note:
- Only a small number of users and trades were impacted by the pricing discrepancies.
- The affected trades will be clearly marked with a “Void” tag in users’ account history for full transparency.
- The extreme prices shown during the anomaly (e.g., BTC at $300,000) did not reflect real market conditions and were caused by upstream data feed issues that have since been resolved.
- As outlined in our Terms and Conditions, BTSE reserves the right to take corrective actions when technical anomalies or pricing errors occur, to ensure a fair trading environment.
- This correction is designed to protect all users.
We appreciate your understanding as we take these necessary steps to maintain integrity and fairness on our platform.
If your account was affected, you will be able to view any voided transactions on this page: https://www.btse.com/en/order/spot/trade-history. Our mobile app will reflect these changes in the next app update.
Thank you for your patience and continued trust in BTSE.
Warm Regards,
Team BTSE
